FAQ
What is Bulkr?
What is Bulkr?
Bulkr is a group-buy platform where people team up to purchase products at wholesale prices. You chip in on a deal, and if enough people join, the order goes through and everyone saves.
How does Bulkr work?
You chip in and pay for a product at a lower price. If enough people join before the deal ends, we place a bulk order with a wholesaler, we then split the product up into individual orders and ship everyone their orders. If not enough people join, your order is cancelled and you will receive a refund in full.
Why use Bulkr?
Because you’ll pay far less than retail, without needing a membership or buying in bulk yourself. It’s like getting wholesale deals with strangers who want the same thing.
Orders & Payments
When do I pay?
You pay for the product immediately upon joining the group buy. But if threshold is not met within the time limit then you receive a refund right away.
Can I change my mind?
At this stage to be fair to other buyers and to assure that the orders will go through as planned, we are not offering the ability to leave the group buy once you commit to purchase. In the future we plan to roll this feature out when have a faster buy rate.
If the order doesn't go through - Am I refunded?
Yes, if the threshold is not met, you are issued a refund immediately.
What If I Have Issues With My Order?
Refund/Return Policy
Due to the nature of it being a Group Buy. We cannot offer returns or replacements.
What if my item is faulty/damaged?
At this stage we are reviewing complaints about items on a case by case basis. We will always attempt to resolve genuine issues with orders, we do not hold stock and therefore do not accept any responsibility for the products you receive. However we will aim to achieve resolution with the item seller for you.
Shipping/Delivery
Time frame for delivery?
We fulfill your delivery as soon as possible. The time frame is variable as we must split the wholesale order up into individual orders before shipping to you. We will update you every step of the way, give you a time estimate and will attempt to get your order to you ASAP.
Packaging?
Packaging will be secure and discreet ensuring that your item arrives to you in one piece!